I’ve sat in on some really interesting customer experience talks over the past year or so. Most recently I participated…
It’s no secret that delivering an excellent customer experience has a positive impact on conversion rates and revenue. Amazon is…
Software is a multi-billion dollar industry but that doesn't mean it hasn't changed dramatically in the past several years. From…
Doing the right thing long-term isn't always easy for companies. Just ask Alibaba.com, China's ecommerce giant. Last quarter, the company…
Today, we're launching a new weekly Twitter showdown of some of the biggest companies on the web, in your grocery…
That didn't take long. Just two weeks after Microsoft announced that it had purchased a major collection of patents from…
InMobi has reported that impressions on its mobile ad network increased by 12% in Q1 compared to Q4 2011, up…
With the EU e-Privacy Directive's compliance 'deadline' just a month away, many businesses are wondering not only what they should…
Attribution modelling, multi-channel funnels, customer journey mapping... it's all very hot at the moment. As part of my preparation for…
Only one in ten UK businesses is able to effectively measure ROI from social media, according to a new survey…