sell.

Best Buy’s upper management is on board with social media, but the rest of the company has proven a harder sell

Best Buy is one of the brands most known for its use of social media for customer service. The company…

15 years ago

If there’s a new niceness online, don’t expect it to sell.

For those who haven't noticed, rumors are swirling that the internet is becoming a warmer, fuzzier place. This idea is…

15 years ago