As web designers we can only do so much for you the client. You can have the best website in the world, but if your customer service stinks users won’t come back. I went to meet with a new client yesterday and was blown away by their commitment to customer service. Not only had they...Read More

The platforms offered by companies like Facebook, Twitter and Apple offer entrepreneurs some very compelling features. They often bring to the table built-in audiences, and, in some cases, established business models. For reasons like these, it’s no surprise that a growing number of entrepreneurs are building entire companies on top of a specific platform. And...Read More

If you list some of the most popular and important companies on the internet today, you’ll notice that most have one thing in common: they offer an API. And, in most cases, for good reason. APIs can be a valuable asset for an internet business. But is an API a business development asset, and over...Read More

If there’s a sexy space on the consumer internet right now, group buying is it. Although there are arguments about whether or not market leader Groupon’s first national deal with Gap was really as successful as it appears on the surface, one thing is for sure: companies large and small smell big money in group...Read More

The business model of the recording industry is broken. Just about everyone knows it, including record label executives. But the industry collectively still seems to have a hard time admitting it. So it’s really no surprise that the Recording Industry Association of America (RIAA), which has gone so far as to sue grandmothers for illegal...Read More