Finally, it’s the end of the week. But what have we been reading and sharing around the office? Here’s a quick round up of the content that grabbed our attention. Pop back later to see what our UK and US offices have being checking out as well.  –   The Australian Government DBCDE media convergence...Read More

Over the past two years Our Social Times has hosted social CRM conferences in London, New York and Paris. It’s a fast-growing industry with many specialist themes, but the first question the speakers always get asked is: “How does social CRM differ from traditional CRM?”  With social CRM events in Frankfurt, Brussels and Paris looming,...Read More

It’s hard to predict a lasting and sustaining innovation. How do we determine what will become a platform and what we will build our lives around? Companies are all facing this issue right now. How can brands build a social customer strategy with the continual creation of new technology and new social platforms? At today’s...Read More

For consumers, the cloud’s appeal is hard-to-resist. From music to documents to applications, and everything in between, the ability to access our ‘stuff’ anywhere we go on any device is an extremely attractive proposition. Until it isn’t. Some consumers who spent $ 4.99 purchasing EA’s Rock Band game for iOS are learning that the hard...Read More

What do you do if you have a large volume of your customer database which has no email address alongside it, or has an email address that is no longer valid? You obviously want to find up to date email addresses for these customers and the most popular (cheap) way of doing this, is to...Read More